By purchasing ZipWP, you agree to the refund terms outlined below. ZipWP is a digital service delivered instantly upon purchase, and access to features, AI credits, and site generation begins immediately after payment.
Refund Policy Summary
- Refund requests must be submitted within 7 days of the first purchase
- You must contact our support team and allow us a reasonable opportunity to resolve the issue before requesting a refund
- No refunds are provided after site export, migration, or significant product usage
- Domain purchases are non-refundable
- This policy applies uniformly to all users, without exception
Eligibility for a Refund
You may be eligible for a refund only if all of the following conditions are met:
- Your refund request is submitted within 7 days of your initial purchase
- You have contacted the ZipWP support team and allowed us a fair opportunity to resolve the issue
- You experienced a technical issue that we were unable to resolve within a reasonable timeframe
When Refunds Are Not Granted
Refund requests may be denied in the following cases:
Requests Outside the Refund Window
Refund requests submitted after the 7-day refund period are not eligible. This window is strictly enforced for all users, regardless of usage or circumstances.
Site Export, Migration, or Delivery Completion
If you have generated, exported, or migrated a website using ZipWP, this indicates that the core value of the platform has already been delivered. Refunds are not intended for cases where the product has been successfully used.
Significant Product Usage
Refunds are not available if there has been substantial use of the platform. Significant usage includes (but is not limited to):
- Using a majority of AI site generation limits
- Exporting or migrating any site
Lack of Familiarity With WordPress
Refunds are not provided due to personal unfamiliarity with WordPress or general platform learning curves.
ZipWP provides:
- A complete AI-generated website draft
- Knowledge base documentation
- Access to a support team to assist with both ZipWP and WordPress basics
Personal Preference or Misaligned Expectations
Refunds are not granted for reasons based on personal preference or expectations that are not reflected in ZipWP’s documented features or product descriptions.
Buyer’s Remorse
ZipWP offers a free plan to evaluate the platform before purchasing. Refunds are not provided for changes of mind after purchase when the product is functioning as described.
Domains & Non-Refundable Items
All domain purchases and renewals are non-refundable.
Domain registrations are processed immediately through third-party registrars and cannot be reversed once completed. This is standard industry practice.
Chargebacks & Disputes
If you experience an issue, we strongly encourage you to contact our support team before initiating a bank or card chargeback. Most concerns can be resolved more quickly without involving payment providers.
How to Request a Refund
To initiate a refund, please read this article and take steps accordingly.
